Oxibet FAQ — Your Questions Answered
Welcome to the Oxibet FAQ hub for Canadian players. Here you will find clear, honest answers to the most common questions about our platform — covering your account, our games, promotions, payment options and responsible gambling tools. If something is not covered here, our support team is ready to help.
Play nowAccount registration and verification
Opening an account with us takes only a few minutes. You register with a valid email address, create a password and confirm that you meet the minimum age requirement for Canadian players. Once registered, you can browse our full game catalogue right away. Before processing any withdrawal, we are required to confirm your identity through our KYC (know your customer) process — this protects you and keeps our platform secure for everyone.
Identity verification steps
Account verification is required before withdrawals can be processed. The KYC process confirms your identity and age, and is a standard procedure across the online gaming industry in CA. You will typically need to submit identification documents and proof of address. Accepted documents usually include a government-issued photo ID and a recent utility bill or bank statement. Our team reviews submissions and confirms the outcome by email. If you have a question about your verification status, our customer support team is available to assist with any account or gaming query.
Forgotten password and account access
If you forget your password, use the password-reset link on the login page. We will send a secure reset link to the email address registered on your account. If you no longer have access to that address, contact our support team directly so we can verify your identity through an alternative route and restore access safely.
Slots, live casino and game catalogue
Our catalogue spans hundreds of titles across multiple categories. Slots from Pragmatic Play are available across our catalogue, joined by games from NetEnt, Hacksaw Gaming, BGaming, and many other studios. Our live casino section is powered by providers including Evolution, bringing real-table action with live dealers to your screen. Whether you prefer spinning the reels or joining a live blackjack table, you will find a wide range of options here.
Slot categories on our platform
We group slots by theme and mechanic to help you find what you enjoy most. Categories include classic three-reel titles, video slots with advanced bonus features, progressive jackpot games, and crash games for players who prefer a faster pace. Game shows and instant-win titles round out the catalogue. We add new releases regularly, so checking the lobby often is worthwhile.
Live casino tables
Our live tables cover roulette, blackjack, baccarat and an expanding range of game-show formats. Sessions stream in high definition from professional studios. Chat with the dealer in real time and follow the action at your own pace. For a full overview of what is available, visit our live dealer page.
Promotions and bonus offers
We offer a welcome bonus for new players who register and make their first deposit. Promotional packages can include free spins on selected slot titles alongside a deposit match component. A loyalty programme rewards returning players with ongoing benefits as they continue to play. Current offer details, including any specific amounts and terms, are always listed on the official site — see the promotions page for the latest information. We also run a no deposit bonus from time to time — check the official site for current availability.
Understanding bonus terms
Every bonus at Oxibet carries wagering requirements that must be met before winnings can be withdrawn. These requirements specify a playthrough multiple — the number of times the bonus value must be wagered through eligible games. Different game types contribute at different rates, so reading the bonus terms before claiming any offer is important. Delaying bonus rounds or free spin outcomes to game the wagering count is against our rules and may result in the bonus being cancelled.
Ongoing promotions
Beyond the welcome offer, we run weekly reload promotions and cashback programmes for active players. The full schedule with current terms is on the promotions page. For a detailed breakdown of bonus mechanics, visit our bonus types guide or the wagering requirements page.
Deposits and withdrawals
We accept Bitcoin and other cryptocurrencies alongside traditional payment options. Crypto deposits are particularly popular among our Canadian players because they avoid the delays of traditional banking. Exact processing times and available methods vary — always check the cashier section or our payment methods page for current information. Minimum and maximum deposit limits are shown at the cashier stage before you confirm any transaction.
Withdrawal process
Before we can send a withdrawal, your account verification must be complete. Once your identity is confirmed, you submit a withdrawal request from the cashier. Timelines differ by method and are shown in the cashier interface. We process requests in the order they are received. If your withdrawal is taking longer than the estimate shown, contact our support team and we will look into it for you.
Crypto payments explained
Bitcoin (BTC) transactions are confirmed on the blockchain rather than through a bank, which removes several intermediary steps. Deposits typically become available once the required number of network confirmations is reached. Withdrawal amounts are converted at the rate shown at confirmation time. For a full comparison of all methods, visit the payment methods page.
Responsible gambling tools
We take responsible gambling seriously and provide tools to help you stay in control of your play. You can set deposit limits, loss limits and session time reminders from within your account profile. These controls let you define your own boundaries before you start playing, and we encourage all players to use them.
Self-exclusion and account suspension
Self-exclusion options are available through your account settings or by contacting our support team. A temporary suspension pauses your account for a period you choose, while a full self-exclusion closes access for an extended time. We can assist in setting up either option quickly, and we will confirm the exclusion by email once it is active.
Additional support resources
If you feel that gambling is affecting you or someone you know, independent support organisations in CA provide free, confidential guidance. We encourage you to reach out to them. Details of relevant support organisations in Canada are available on our responsible gambling page.
Reaching our support team
Our customer support team is here to help with every question — from account queries and payment questions to technical issues during gameplay. You can reach us through the live chat widget available on-site or by submitting a support request from your account area. We aim to respond to all enquiries as promptly as possible and follow up by email for complex issues that require investigation.
What to include in your message
To help us resolve your query efficiently, include your registered email address, a brief description of the issue, and any relevant screenshots if the problem is technical. For payment queries, noting the transaction date and amount helps our team locate the record faster. We treat every enquiry with care and respect your privacy throughout the process.
About Oxibet and how we work
Oxibet is a modern online casino built for Canadian players who want variety, transparency and a smooth experience from registration through to withdrawal. We bring together slots from studios like Pragmatic Play, NetEnt and Hacksaw Gaming alongside a live casino powered by Evolution — all in a single lobby. Our platform supports both Canadian dollars and cryptocurrencies including Bitcoin, so you can play and transact in the way that suits you best.
The Oxibet FAQ on this page is your starting point for understanding how everything works. From the KYC verification steps required before your first withdrawal to the mechanics of our welcome bonus and wagering requirements, we have tried to cover every question we hear most often from players in CA. If something is not here, the answer is always a message to our Oxibet support team away.
For deeper reading on specific topics, explore our slots catalogue, the live dealer section, the promotions hub, and the payment methods overview. Each page goes into the detail that this FAQ summarises.
Frequently asked questions
Below are the questions our players in Canada ask most often. If you do not see your question listed here, the Oxibet help centre is one message away — use live chat or the support request form in your account area.
How do I verify my account at Oxibet?
Account verification is required before any withdrawal can be processed. The KYC process confirms your identity and age, keeping the platform safe for all players in CA. You will typically need to submit identification documents and proof of address — a government-issued photo ID and a recent utility bill or bank statement are the most common choices. Upload these documents from the verification section of your profile and our team will review them and confirm the outcome by email.
What types of bonuses are available to new players?
We offer a welcome bonus for new players who register and make their first deposit with us. Promotional packages can include free spins on selected titles. Every bonus carries wagering requirements — a playthrough multiple you clear by playing through eligible games before any winnings can be withdrawn. For current offer details and full terms, see the official promotions page.
Which payment methods does Oxibet accept?
We accept Bitcoin and other cryptocurrencies, which many of our Canadian players prefer for their speed and simplicity. Traditional payment options are also available at the cashier. The full list of accepted methods, along with current deposit and withdrawal conditions, is on our payment methods page. Always check the cashier step to confirm which methods are active for your account.
How do self-exclusion and responsible gambling tools work?
Self-exclusion options are available through your account settings or by contacting our support team. You can choose a temporary suspension, which pauses access for a set period, or a full self-exclusion that closes access for an extended time. Deposit limits, loss limits and session reminders can all be set from your profile without needing to contact support. If gambling is becoming a problem, independent organisations in CA offer free, confidential support — visit our responsible gambling page for details.
What games can I play in the live casino section?
Our live casino section is powered by providers including Evolution, which means you have access to a broad range of professionally hosted tables. Live roulette, blackjack, baccarat and game-show formats all feature in the live lobby. Sessions stream in high definition, and you can chat with the dealer in real time. For the full selection, head to the live dealer page.
How do I contact the Oxibet support team?
Our customer support team is available through the live chat widget on-site and via the support request form in your account area. For the fastest response, use live chat. If your issue is complex or involves a payment, include your registered email, the transaction date and a brief description so we can locate the relevant records quickly. We follow up by email for any issue that requires detailed investigation.
Related guides
Dig deeper into what we offer — from game guides to payment options and bonus terms for CA players.